Connection Problems :


In-band Connection Problem:

Some configuration changes, such as Peripheral Device Settings, or Unmapping the only logical drive can temporarily fail the SANWatch console connection.

Under a Windows platform you can right-click on the My Computer desktop icon, click on Manage to start the Computer Management interface.

Click on Services and Application -> Services. Click to select Infortrend's Management Host Agents and Data Host agent on the agent list. Use the Restart button on the menu bar to restart the in-band connection.

NOTE: Make sure you are not running the previous RAID agents brought by the previous RAIDWatch/SANWatch versions. They may not be compatible.

NOTE: Using in-band connection, make sure you properly install the Data Host Agent on a direct-attached data host using the Custom mode installation scheme.

Network Connection Concerns

• ** On Linux, use the “modeprobe –v sg” command to start SCSI generic service to facilitate in-band connection.
• Windows Messaging (MAPI) for Windows 2003/XP if fax notification support is needed.
• TCP/IP with a valid IP assigned to each controller/subsystem. Consult your network administrator for configuration of network IPs. A public IP or the use of VPN will be necessary if you prefer a remote session with the arrays located within a private network.
• Some network security measures may prevent you from querying array statuses. For example, your Windows Firewall can disable the access from your Management Host agent to individual arrays.
• You can configure exceptional access in your firewall utility using exception rules to allow Java agent negotiation.
• Below are the port numbers for use if you need to manually configure secure access for your firewall port access configuration:

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